Institute of Banking Personnel Selection (IBPS) has announced a major recruitment drive for the post of Customer Service Associate, offering an incredible opportunity to join India’s public sector banks. With over 10,000 vacancies, this is one of the most significant hiring events in the banking sector this year, designed to attract talented graduates from across the country.This recruitment is a crucial step for millions of aspirants aiming for a stable, secure, and rewarding career in the financial services industry. The comprehensive selection process, which includes online examinations and a language proficiency test, ensures that only the most qualified and dedicated candidates are chosen to serve the nation’s banking needs.
With applications now open, this is the perfect time for graduates to prepare and take their first step towards a dynamic and growth-oriented career with some of the most respected financial institutions in the country.
IBPS Job Notification 2025 Highlights
| Recruiting Body | Institute of Banking Personnel Selection |
| Post Name | Customer Service Associate |
| Total Vacancies | 10,277 |
| Application Mode | Online |
| Official Website | www.ibps.in |
Educational Qualification
Candidates must hold a Graduation Degree in any discipline from a recognized University or Institute.
Age Limit
- The candidate’s age must be between 20 and 28 years as on August 1, 2025.
- Age relaxation will be provided to candidates from reserved categories (SC/ST/OBC/PwBD) as per government rules.
Application Fee
- ₹850/- for candidates belonging to the General and OBC categories.
- ₹175/- for candidates belonging to the SC/ST/PwBD/ESM/DESM categories.
- The fee must be paid online via Credit Card, Debit Card, or Net Banking.
Salary Structure
- Selected candidates will receive a competitive salary package. The pay scale for the Customer Service Associate is ₹24,050 – ₹64,480 per month, as per the rules of the participating banks.
Recruitment Process
The selection process is a multi-stage process designed to test a candidate’s aptitude, knowledge, and language proficiency. It includes:
- Preliminary Examination: An online test to shortlist candidates for the main exam.
- Main Examination: A comprehensive online test to assess candidates’ in-depth knowledge.
- Local Language Proficiency Test: A test to ensure candidates are proficient in the local language of the state they have applied for.
- Document Verification: A final check of all educational and personal documents before the final offer.
How to Apply for IBPS Recruitment 2025
To apply for the Customer Service Associate position, follow these steps:
- Visit the official IBPS website: www.ibps.in.
- On the homepage, click on the “Latest Recruitment” or “CWE” (Common Written Examination) link.
- Find and select the notification for “Customer Service Associate”. Read the full advertisement carefully.
- Click on the “Apply Online” link and register with your details.
- Fill out the application form with accurate personal, academic, and contact details.
- Upload scanned copies of your recent photograph and signature as per the specifications.
- Pay the application fee online.
- After successfully submitting the form, download and print a copy of the final application for your records.
Important Dates
- Application Start Date: August 1, 2025
- Application End Date: August 21, 2025
IBPS Vacancy 2025 : Important Links
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Home Page |
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IBPS – Frequently Asked Questions
Q1: What is the IBPS recruitment for?
A1: The IBPS is conducting the Common Recruitment Process (CRP CSA-XV) to recruit 10,277 Customer Service Associates (Clerks) for various public sector banks across India.
Q2: What are the important dates for this recruitment?
A2: The online application window is from August 1, 2025, to August 21, 2025. The preliminary exam is scheduled for October 2025, and the main exam will be held in November 2025.
Q3: What are the eligibility criteria for a Customer Service Associate?
A3: To be eligible, you must have a graduation degree in any discipline from a recognized university. You also need to have studied computer science as a subject or have a computer certificate/diploma. Additionally, proficiency in the official language of the state you are applying for is preferred.
Q4: What is the age limit for this post?
A4: Your age must be between 20 and 28 years as of August 1, 2025. Age relaxation of up to 5 years for SC/ST, 3 years for OBC, and 10 years for PwBD is provided as per government norms.
Q5: What is the application fee?
A5: The application fee is ₹850 for General and OBC candidates, and ₹175 for candidates belonging to SC, ST, PwBD, ESM, and DESM categories.
Q6: What is the salary of a Customer Service Associate?
A6: The initial basic pay for a Customer Service Associate is around ₹24,050, with a pay scale that can go up to ₹64,480. The in-hand salary, including various allowances like DA and HRA, is expected to be around ₹37,000 to ₹38,000 per month.
Conclusion
IBPS Customer Service Associate Recruitment 2025 is a landmark opportunity for millions of graduates across India seeking a stable and rewarding career in the banking sector. With a staggering 10,277 vacancies, this recruitment drive is one of the largest of its kind and a testament to the growth and expansion of public sector banks.The well-defined, two-stage online examination process ensures a fair and transparent selection of candidates based purely on merit. For aspirants, this means a clear path to success, with no interview stage for the final selection. The competitive salary and benefits, along with the job security associated with public sector banks, make this a highly sought-after position.
